On April 18th,  Assurance Agency's Marty Butler and Lori Heilstedt discussed essential components of a customer service program. In the webinar, they focused on developing standards of behavior that will create a workplace culture that promotes both employee and resident satisfaction. Please click here to view the webinar: https://attendee.gotowebinar.com/register/90073472730888450 View the presentation: How a Customer Service Approach [...]